Fees and Payment/Cancellation Policy – Neil Ward Counselling Glasgow

Individual Counselling and Psychotherapy

£55 per 50-minute session for face-to-face, telephone or video counselling sessions.

Sessions can be longer than 50 minutes if you prefer and will be charged for on a pro-rata basis.

Concessionary rates – Sessions at a reduced rate may be available for students or clients who are unwaged. Please ask about this to check for availability.

Couples counselling and couples therapy

£65 per 50-minute session for face-to-face couples counselling

Sessions can be longer than 50 minutes if you prefer and will be charged for on a pro-rata basis.


For the first session

Payment for your first appointment is due at the time of booking by either bank transfer or Paypal. I will give you my details for you to arrange payment.

Your booking is provisional until payment is received by me.

For the second session onwards

After the first session, you can pay in cash at the session, or in advance of the session taking place, via PayPal or by bank transfer.

Cancellation policy

For the first session

Once a first session has been paid for, no refunds are available, should you wish to cancel. This is regardless of the reason for the cancellation or period of notice given.

For the second session onwards

I require more than 48 hours advance notice if you need to cancel or change your appointment. If you cancel or change your session with less than 48 hours notice, you are still required to pay for the session. For example, if your session is on Thursday at 12 noon, you will need to cancel your session before 12 noon on the Tuesday before, in order not to be charged for the session.

In instances of severe emergency, this 48-hour notification policy may be waived. Severe emergencies might include sudden hospitalisation for you or a close family member or sudden death in the family. Examples of situations that I do not consider severe emergencies include: illness, traffic or travel problems, work-related commitments, childcare problems, forgotten appointments, or other comparable situations.